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Privacy Policy

A legal disclaimer

Effective Date: January 1, 2025
​
SympleRx (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website symplerx.com and use our telehealth services. By using our site and services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

A. Personal Information

Information that identifies you, such as:
 
  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Account login details
     
B. Health Information (Protected Health Information – PHI)

If you use our telehealth services, we may collect health-related information such as:
 
  • Medical history
  • Current symptoms or conditions
  • Prescriptions and pharmacy information
  • Treatment records
     
Note: All PHI is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

C. Technical & Usage Information

When you interact with our website, we may automatically collect:
 
  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the site
  • Cookies and similar tracking technologies

How We Use Your Information 

We use your information to:
 
  • Provide and improve our telehealth services
  • Facilitate appointments, prescriptions, and pharmacy deliveries
  • Communicate with you regarding your account and care
  • Personalize your experience on our website
  • Comply with legal, regulatory, and contractual obligations
.

How We Share Your Information

We do not sell your personal information. We may share your information with:
 
  • Licensed healthcare providers to deliver telehealth care
  • Pharmacies to fill prescriptions
  • Service providers who help us operate our website, payment processing, and communications
  • Regulatory authorities as required by law
.

HIPAA Compliance

We maintain administrative, technical, and physical safeguards to protect your PHI, in compliance with HIPAA and other applicable healthcare privacy laws.
.

Cookies and Tracking Technologies

We use cookies and similar technologies to:
 
  • Remember your preferences
  • Improve website performance
  • Analyze site usage for improvements
     
You can disable cookies in your browser settings, but some features of the site may not work properly.
.

Your Privacy Rights

Depending on your location, you may have rights under laws like GDPR (European Union) or CCPA (California), including:
 
  • Accessing the personal data we hold about you
  • Requesting correction or deletion of your data
  • Opting out of certain data uses
  • Receiving a copy of your data in a portable format

.

Data Retention

We retain your personal and health information only as long as necessary to provide our services and comply with legal obligations.

Security Measures

We use encryption, secure servers, and restricted access protocols to protect your data from unauthorized access, alteration, or disclosure.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent.

Changes To This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with the “Effective Date” at the top.
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